Frequently Asked Questions
What is a DMC?
A DMC (Destination Management Company) can provide local knowledge and ground services, as well as offering the following; Meet and Greet, Transfers / Transportation, Hotel Accommodation, Restaurants, Activities, Excursions, Conference Venues, Themed Events, Gala Dinners and Logistics. In addition DMCs are able to assist with overcoming language barriers.
Do you have a criteria for your represented DMCs?
How do I go about selecting and approaching / emailing a DMC?
Click here to view our DMCs Worldwide section
If you wish to send your enquiry via the above link, your brief will go directly to the DMC and destinations UNLIMITED will also be copied in for extra backup from the UK side. If, on the other hand, you have a brief for more than one destination or you wish to email us for our suggestions, we would recommend that you email info@dudmc.com or a member of the dU team on their individual email address.
When you send an enquiry to us we will forward it to the relevant DMCs on your behalf to ensure that it has been received and we will then send you a confirmation e-mail to advise that your enquiry is being dealt with.
What is the maximum number of DMCs / destinations that I can approach per enquiry?
In general 3 should be the maximum number of DMCs / destinations approached on behalf of your clients. A comprehensive and detailed proposal requires a significant amount of time to produce, so careful questioning of your client's exact needs can save everyone a great deal of time and effort.
How detailed do your DMCs like RFPs to be?
The quality of a reply is often in direct proportion to the quality of the brief. The more information a DMC has regarding your group's requirements will enable them to develop a programme to match their exact needs. Why not fill in an RFP form online so that you can cover all bases? Click here for Request for Proposal form
Do all your DMCs handle full programmes or are there any who will deal with certain elements of the programme, such as restaurant bookings and transfers etc?
In general our DMCs are full service agencies, although some may be willing to help with ad-hoc arrangements. Please contact us for further details.
Do you have emergency contact details for the DMCs / the dU office?
Yes, we do hold emergency contact numbers for the vast majority of our DMCs in-house. We also have our own out-of-hours telephone number (+ 44 1202 820903) for you to contact us in an emergency.
How long do your DMCs normally take to come back once an enquiry has been sent?
Request for Proposals should be acknowledged within 24-hours through our office, if enquiries are made via our website contact links. Alternatively you can copy us in on info@dudmc.com or the relevant DMC email addresses. All of the dU DMC Elite partners should have the full proposal sent to you within 72-hours; unless they advise you beforehand of any delays.
What are your follow-up procedures?
Approximately one week after you have sent an enquiry to us we will then follow-up with you, either by phone or email, firstly to check that the DMC has been in touch, secondly to find out how your enquiry is progressing and in turn ascertain the most convenient time to contact you again for a further update.
Overall we have had extremely positive feedback from our clients on our follow-up procedures.
What is a dU Elite partner?
Our Elite Partner DMCs are listed and highlighted by the dU Logo. For those DMCs that are not highlighted with a dU logo, unfortunately we cannot guarantee their response times to briefs nor the quality of their services. Likewise, we cannot provide detailed information on these particular DMCs or their given destinations.
For further details please view our DMCs Worldwide section
How do I request a brochure?
Please email info@dudmc.com for further details or click here to download one
From where can I download CSR / Environmental programmes?
Please click here to download CSR/Environmental programmes
How do I request destination information?
Please click here to contact us
How do I request to be added to your mailing list?
Please click here to join our mailing list
How do I go about arranging a sales call with destinations UNLIMITED?
Please email Nikki Mitchell (Managing Partner) on nikki@dudmc.com for further details.
Do you host groups out to or exhibit at any Trade Shows such as IMEX and CONFEX? If so, how do I get to participate?
Please email info@dudmc.com for further details.
Do you deal with flights?
Currently our DMCs do not deal with flight requests; however we do have a contact who can help. Please
e-mail nikki@dudmc.com for further details.